Shipping & Returns
At Alice & Eli we pride ourselves on our lightning-fast and pawsitively awesome shipping service! We know you're excited to receive your doggy supplements, and we can't wait to get them to you as quickly as possible.
Our dedicated team works around the clock to ensure that most orders are shipped directly from our warehouse within 24 to 48 hours, often on the same day!
Shipping Information
- FREE Standard Shipping within the USA on orders $49+ (before tax)
- FREE Standard Shipping within Canada on orders $99+ (before tax)
- A flat shipping fee of $9.99 for standard shipping within Canada on orders below $99
- Most orders are shipped directly from our warehouse within 24 to 48 hours for your convenience. Orders made before 1pm EST. Monday-Friday will ship out the same day
- On average, it takes 3-4 days from the time of order to delivery in the US
- We offer Expedited Shipping for your convenience
- For international orders standard shipping rates apply
Returns Information
We offer a 100% Satisfaction Guarantee or your money back within 30 days.
With your 5-6 digit order number prepared (you would have received this via email after your purchase), click the link below and follow the steps to return your product.
Click here to return your product online >>
How Do I Change My Order?
If you would like to change your order, please contact our Customer Success Team at 1 833-946-1969, or through email at sales@aliceandeli.com, or you can use the live chat on our website.
What Do I Do If The Order I Receive Is Wrong or Damaged?
If your order is either incorrect or damaged please contact our Customer Success Team.
Holiday Shipping
Around this time of year, deliveries might take longer than normal. Your package might not come as quickly as you hope, so to get your package before Christmas, it's best to order by December 15/17.
If something you want is out of stock, it might not be available until the next year. To avoid this, please order before December 15/17.
For additional shipping questions please contact Customer Service at sales@aliceandeli.com
